Ordering Policy
Owner review required. These policies are working templates. They are not legal advice and should be reviewed before publication.
Your weekly plan
Your plan renews each week so you do not have to reorder. You choose your meals, we cook them, and your card is charged at that week’s cutoff. There is no contract, no minimum number of weeks, and no cancellation fee.
Weekly cutoffs
Tuesday at 11:59 PM Central for the Thursday batch, and Saturday at 11:59 PM Central for the Monday batch. Your production and fulfillment dates are shown before anything is charged.
Advance notice
We email and text you two days before every charge, showing exactly which meals are coming and what the total will be. You always have time to change your selection or skip.
Skipping a week
Skip any week, as many times as you like, at no cost. Skip before the cutoff and nothing is charged and nothing is cooked. There is no limit on how many weeks you can skip.
Cancelling
Cancel at any time, yourself, in one step. Cancellation takes effect immediately, costs nothing, and requires no phone call, no email, and no reason. We will send a confirmation.
If you do not choose your meals
If you have not made a selection by the cutoff, we send our picks for that week from the collections you usually order. You will have seen the list in our reminder and can change it any time before the cutoff.
Changes
Change your meals, your plan size, or your fulfillment method any time before the cutoff. After the cutoff the order is locked and in production.
Refunds
If something is wrong with your food, tell us and we will make it right — a replacement or a refund, your choice. Once an order has been cooked we cannot refund it simply because plans changed, which is why the cutoff and the reminder exist.
Delivery
Free within our approved 10-mile service area, Thursday and Monday between 11am and 2pm. Customers are responsible for providing an accurate address, any access instructions, and a safe place to leave the order.
Missed delivery
We cannot promise redelivery. If a delivery cannot be completed, additional arrangements may be possible subject to availability. Please make sure someone can receive your order or that a safe drop location is provided.
Pickup
Thursday and Monday between 11am and 2pm at Pho Bo To Grill, 19320 West Bellfort, Richmond, TX. Uncollected orders are held refrigerated where possible, but we cannot guarantee availability after your window closes.
Food safety
We cook twice a week and hand your meals over the same morning, so nothing is ever more than three days old when you eat it. Nothing is ever frozen. Refrigerate promptly on receipt and follow the storage and reheating guidance included with your order. Each container carries its own use-by date.
Availability and substitution
Meals and premium proteins may be limited or substituted if production availability changes. Reserve dishes are capped at 4 per household per week. We will never substitute across an allergen or a major protein difference without your approval.
Allergens
Our meals are prepared in a working restaurant kitchen that handles common allergens including shellfish, wheat, soy, egg, and sesame. Every meal lists what it contains. Customers with serious food allergies should contact us before ordering.
Service area
Delivery eligibility is based on our configured local delivery area. If your address falls outside it we will let you know, and pickup remains available.
Questions about any of this? Email hello@notomeals.com. NOTO Meals is operated by Pho Bo To Grill LLC.